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HoF down? TORC down? General Help for Sister Board Issues

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 1:06 am
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I'm seeing a login on the FTP account by "Jude@thehalloffire.net" so I assume you found it?


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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 1:32 am
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Where do you see that?

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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 1:34 am
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Ah, I found it. I created that during the last upgrade.

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 1:36 am
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In addition to willow@thehalloffire.net ;)


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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 1:38 am
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Unfortunately, I'm getting an "access denied". Even though I just reset the password using cPanel, so I know I'm using the right password.

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 1:42 am
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:uhoh: .


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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 2:27 am
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Okay, I think I'm out of ideas...

Is it possible to restore the backup? It may only be necessary to ask them to restore the public_html/forum/vendor directory - this is the directory I just spent hours uploading folder by folder, and the only thing I can think of is that I might have put some files in the wrong folder, causing other stuff not to work.

I uploaded the /install directory. When this directory is present, it causes the forum to be temporarily deactivated while the installation process goes on. This seemed to be working correctly until we started getting the error message. Again, the only thing I changed was the vendor directory, so I think this is the cause of it. I've renamed the install directory to TEMPinstallTEMP to not interfere with the forum for now, but we're still getting the error instead of the actual forum.

So here are the questions I would ask the hosts:

1. Any idea what is causing the 500 error?
2. If it's caused by something in the p3ublic_html/forum/vendor directory, is it possible to restore last backup of this directory?
3. Can I have ftp access to /home/thehal14/public_html?
4. Is it possible to change the settings on the cPanel file manager so that folders and subfolders can be uploaded, rather than just files? This would save me literally hours of work, especially if I can't use an ftp client.

Edit: I've got my ftp account (jude@thehalloffire.net) to work, but it doesn't seem to have access to the right directories. I've edited question #3

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Frelga
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 2:59 am
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Thank you for spending your weekend time on this update.

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 3:28 am
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Perhaps we could ask Al if he has any idea what went wrong before trying to restore the backup?

ETA: Have you looked at the Backup Manager on the CPanel to see if what we would need to back up is there? It is all so far above my head.


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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 8:03 am
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Hmm, I hadn't noticed the backup manager until you mentioned it. I went and had a look, but all the functions are disabled. It has this message:
Quote:
You cannot create or use metadata because the setting Backup Status is currently disabled. Your system administrator must enable this setting in WHM’s Backup Configuration interface to enable the File and Directory Restoration feature.
So that's another question to ask the hosts: is it disabled for a reason?

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Alatar
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 9:17 am
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Can you email me on the login details for the host and I'll have a look.

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LalaithUrwen
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 11:30 am
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Thanks for looking at this, guys.

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Alatar
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 1:11 pm
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Managed to get a bit further, but can't do an in-place upgrade. We definitely will need the hosts to do a restore backup. Should be no issue for them.

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Alatar
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 1:24 pm
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Ok, I think I managed it...

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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 1:26 pm
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Hey, it's working! What did you do?

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Voronwë_the_Faithful
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 1:36 pm
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Thank you so much, Al and Jude!


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Alatar
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 1:39 pm
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Racked my brains a bit. TRied lots of stuff...

Firstly updated the access rights on the folder to 755 and 640 for the htaccess. THen copied up the entire PHPBB folder over what was in place. That caused the issue you saw arounf incorrect PHPBB version, but it was getting closer. THen I copied back the old htaccess which gave me access to the install, but none of our database info was present because I had copied over a new config.php. Finally located n old config.php in an old backup folder and copied it over. Then ran the update script and finally renamed the install directory to install.bak

For future reference here's the best install procedure:
Quote:
To upgrade, perform the following steps:

Ensure that your server meets the requirements for running phpBB 3.3: Section 1.1, “Requirements”

Make a backup of the original files

Make a backup of the database

Deactivate all styles except for prosilver

Deactivate any extensions which are not compatible with phpBB 3.3. Check with the extension author to find out if an extension is compatible or not.

Set British English as the only language pack

Download the phpBB 3.3 Full Package archive

Extract the contents of the archive to your computer and open the phpBB3 directory

Delete the following files from the package:

The config.php file

The images/ directory

The files/ directory

The store/ directory

On your website, delete all files from your board EXCEPT for:

The config.php file

The ext/ directory

The images/ directory

The files/ directory

The store/ directory

Upload the contents of the phpBB3 directory from your computer to your forum's directory. You may be prompted to overwrite the remaining files. If prompted to merge or overwrite directories, choose to merge them.

Update the database:

Tip
For large boards, you may wish to update via the command line instead of using a web browser. From your board's root, execute the following command: php ./bin/phpbbcli.php db:migrate --safe-mode

Using your web browser, visit install/ in your board's root. (e.g. http://www.example.com/yourforum/install)

Click the Update tab

Click the Update button

Select "Update database only" and click Submit

Wait for the progress bar to reach 100% and for a message indicating that the update has completed

Delete the install/ directory

Note
Ensure that the root level .htaccess file is included in the upload. Some FTP clients do not show files whose names start with a period and you may need to enable the display of hidden files.

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Jude
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 1:48 pm
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So you have ftp access? Which ftp account did you use?

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LalaithUrwen
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 1:51 pm
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Thank you!

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Alatar
Post subject: Re: HoF down? TORC down? General Help for Sister Board Issues
Posted: Mon 13 Dec , 2021 2:32 pm
of Vinyamar
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No I used the filemanager app in Cpanel

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