Well, I'm here again. It's Jnyusa. That was the daughter who's going to Harvard.
Heads on platters, yes, that's exactly what I'm going to get this time, having spent this month a total of 3 days without internet service and nearly 8 hours on the phone with Verizon tech support personnel insisting that I change my ISP settings or else they can't do anything to help me, which OF COURSE does not work - it disables your internet service completely. Once you've accomplished that, they say, "Awww, it looks like your modem is not working any more. You need a new one. Oh, I just looked up your warranty. Sorry, you're out of warrant. You'll have to buy a new modem. Here's the number to call." (All with an indecipherable accent.)
I don't often use the F word but this if fucking FRAUD and Monday morning I'm calling the FCC to find out where to lodge complaints, the Better Business Bureau - which is really a gob of spit into the ocean because Verizon is owned by some European company - and Verizon US headquarters in Spring Valley NY, to get the correct name and address of the Vice-Arsehole in charge of customer service and he or she is getting a letter with an invoice attached and a copy of that letter is going to my senator and to the FCC and to the Eruopean headquarters and to the WTO.
Verizon has a monopoly in my area. I can get Comcast but I pay a premium for not wanting cable TV to go with it, and I have to have the cable hookup installed, which I don't want, and so forth. Boy, there was a time when Monopoly was a dirty word. Now Citizen is a dirty word. Billpayer is a dirty word. Customer is a dirty word.
Well, let's see how they feel about a letter every week to the FCC, Senate, European headquarters and WTO until they reimburse me for my time and hours during which service paid for was not rendered.
It is NOT because I'm on a MacIntosh, by the way. The disconnects are happening at their end. I can tell by how long it takes to get a service rep on the phone. Other people are having the same problem, and we're all at their mercy. And they always give the same instructions - same damn thing every time: Change your ISP, which makes your service disconnect, and then they tell you it's your modem that's broken, and they they check your warranty, and then they send you to a sales rep.
This month I've been through 3 supervisors and 7 service reps, none of whom had the faintest clue what they were supposed to be doing besides selling people new equipment that isn't needed. I am a complete computer illiterate and I know more than these idiots do. It's not tech service at all - it's
protectia dressed up in a tech service uniform. First they break your system, and then they want to be paid to fix it.
OK. Rant over.
Don't even ask my how I got my service back. I jiggled and fiddled and trashed and forced overrides of the new information they put in and on the last restart it just worked again. Only God knows how.
Jn